Terms of Service

By creating an account or using the CausoAI platform ("Service"), you agree to be bound by these Terms of Service ("Terms"). If you are using the Service on behalf of an organization, you represent that you have authority to bind that organization to these Terms, and "you" refers to that organization.

If you do not agree to these Terms, do not use the Service.

CausoAI is a B2B SaaS platform that provides automated causal inference tools, including causal graph discovery, effect estimation, validation scoring, counterfactual simulation, and AI-generated insights. The Service is accessed via the web application at causoai.com and its associated APIs.

We reserve the right to modify, suspend, or discontinue any part of the Service at any time with reasonable notice.

—You must provide accurate and complete information when registering.

—Each registration creates an organization ("Org") with you as the admin user.

—You are responsible for maintaining the security of your account credentials.

—You must notify us immediately at hello@causoai.com if you suspect unauthorized access to your account.

—You are responsible for all activity that occurs under your account and Org.

—One person or legal entity may not maintain more than one free account.

You agree not to use the Service to:

—Upload data that you do not have the legal right to process

—Upload data containing personal information of individuals without appropriate legal basis (e.g., consent or legitimate interest under applicable law)

—Reverse engineer, decompile, or attempt to extract the source code of the platform

—Use automated means to scrape, crawl, or extract data from the platform beyond normal API use

—Attempt to gain unauthorized access to other organizations' data or platform infrastructure

—Transmit viruses, malware, or any code designed to disrupt or damage the Service

—Use the Service in any manner that violates applicable law or regulation

—Resell or sublicense access to the Service without our written consent

We reserve the right to suspend or terminate accounts that violate these terms without prior notice.

**Ownership:** You retain full ownership of all data you upload or connect to the Service ("Your Data"). We claim no intellectual property rights over Your Data.

**License to operate:** By uploading data, you grant CausoAI a limited, non-exclusive license to process, store, and analyze Your Data solely for the purpose of providing the Service to you.

**Your responsibility:** You are solely responsible for ensuring that Your Data does not violate any applicable laws, third-party rights, or contractual obligations. This includes compliance with data protection regulations (e.g., GDPR, CCPA) when uploading data that contains personal information.

**No training use:** We do not use Your Data to train machine learning models or improve our algorithms without your explicit written consent.

The Service uses the Anthropic Claude API to generate plain-English summaries, explanations, and recommendations based on your analysis results ("AI Insights").

—AI Insights are generated automatically and are not reviewed by CausoAI staff before delivery.

—AI Insights are provided for informational purposes only and do not constitute professional advice (financial, legal, medical, or otherwise).

—You are solely responsible for any business decisions made based on AI Insights.

—AI Insight accuracy depends on the quality and representativeness of your data and the causal assumptions you specify.

—Cached insights may be up to 7 days old; re-running an analysis will regenerate them.

**Plans:** The Service is offered under tiered subscription plans as described on the Pricing page. Feature availability and usage limits vary by plan.

**Billing:** Paid plans are billed monthly or annually in advance. All fees are non-refundable except as required by law or as stated in our refund policy.

**Payment processing:** Payments are processed by Stripe. By providing payment information, you agree to Stripe's terms of service.

**Upgrades and downgrades:** Plan changes take effect immediately for upgrades. Downgrades take effect at the start of the next billing cycle.

**Cancellation:** You may cancel your subscription at any time. Your access continues until the end of the current billing period. We do not provide prorated refunds for partial periods.

**Taxes:** You are responsible for all applicable taxes. We will add taxes to your invoice where required by law.

**Overdue payments:** We reserve the right to suspend access for accounts with overdue balances after reasonable notice.

The Starter (free) plan is provided as-is with no service level guarantees. We reserve the right to modify the limits of the free tier or discontinue it with 30 days notice. Free tier accounts that have been inactive for more than 12 months may be deleted after notice.

**Our IP:** CausoAI and its licensors own all rights to the platform, including its software, algorithms, design, trademarks, and documentation. Nothing in these Terms transfers ownership of our IP to you.

**Feedback:** If you provide feedback or suggestions about the Service, you grant us the right to use that feedback without restriction or compensation.

**Your brand:** We may reference your company name as a customer in marketing materials only with your prior written consent.

Each party agrees to keep the other's non-public information confidential and not to disclose it to third parties without prior written consent, except as required by law. This obligation does not apply to information that is publicly known, independently developed, or received from a third party without restriction.

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF HARMFUL COMPONENTS, OR THAT THE RESULTS OBTAINED FROM USE OF THE SERVICE WILL BE ACCURATE OR RELIABLE.

CAUSAL INFERENCE RESULTS ARE STATISTICAL ESTIMATES BASED ON YOUR DATA AND ASSUMPTIONS. THEY ARE NOT GUARANTEES OF FUTURE OUTCOMES.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL CAUSOAI BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS OPPORTUNITIES, ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR YOUR USE OF THE SERVICE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR TOTAL CUMULATIVE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID TO US IN THE 12 MONTHS PRECEDING THE CLAIM, OR (B) €100.

You agree to defend, indemnify, and hold harmless CausoAI and its officers, directors, employees, and agents from any claims, damages, losses, and expenses (including reasonable legal fees) arising out of or relating to: (a) your use of the Service; (b) Your Data; (c) your violation of these Terms; or (d) your violation of any third-party rights.

**By you:** You may stop using the Service and close your account at any time.

**By us:** We may suspend or terminate your access immediately if you breach these Terms, engage in fraudulent activity, or if required by law. We may also terminate accounts on the free plan with 30 days notice.

**Effect of termination:** Upon termination, your right to use the Service ceases. We will retain your data for 30 days after account closure, during which you may export it. After 30 days, all Your Data will be permanently deleted.

Sections that by their nature should survive termination (including Sections 5, 9, 10, 11, 12, 13, and 15) will survive.

These Terms are governed by the laws of Finland, without regard to conflict of law principles. Any dispute arising from or relating to these Terms or the Service will be subject to the exclusive jurisdiction of the courts of Helsinki, Finland.

Before initiating formal proceedings, both parties agree to attempt to resolve disputes informally by contacting hello@causoai.com. If a dispute is not resolved within 30 days, either party may proceed with formal legal action.

We may update these Terms from time to time. When we make material changes, we will notify you by email or via a prominent notice in the platform at least 14 days before the changes take effect. Continued use of the Service after that date constitutes acceptance of the updated Terms.

If you do not agree with a change, you may cancel your account before the effective date.

—Entire agreement: These Terms, together with our Privacy Policy, constitute the entire agreement between you and CausoAI regarding the Service.

—Severability: If any provision of these Terms is found unenforceable, the remaining provisions will remain in full force.

—No waiver: Our failure to enforce any right under these Terms does not constitute a waiver of that right.

—Assignment: You may not assign these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets.

—Force majeure: Neither party will be liable for delays or failures caused by circumstances beyond their reasonable control.

For questions about these Terms, contact us at:

CausoAI

Email: hello@causoai.com